3 Communication & Customer Service Courses

Our Courses

Our world class training programs develop your skills and competencies to make you more productive and effective. We show you how to combine our best practise process with the functionality of the tools you already use every day to make you better at what you do from the moment you finish your training.
  • Customer Service Breakthroughs

    Improve customer service & staff stress levels by mastering critical customer service skills in face-to-face & telephone communication, raising customer service quality, & maintaining standard expecta

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  • Priority Influencing

    Communication is a key to success in every aspect of life. Master the skills to positively affect the outcome of all communication by understanding issues and communicating with confidence.

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  • Negotiating Breakthroughs

    Be trained in proven techniques on how to transform potential combatants into lasting partnerships and measurable improvements.

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  • Selling Breakthroughs

    Learn the secret to making a sale successful, and the first step to keeping your customers satisfied...for the long term.

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  • Priority Coaching

    Be a workplace coach. Learn to help colleagues optimize and enhance their priority skills training by providing motivation and support.

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  • Telephone Sales

    Learn to proactively plan, manage, and implement phone sales campaigns that generate revenue and leave a positive impression on your customers.

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  • Telephone Response

    Be prepared to provide the best service experience to your customers with these important skills to help you effectively handle information requests, questions, and complaints.

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  • Territory Management and Prospecting

    Find out how to achieve optimal results from a portfolio of customers, through effective use of sales cycle processes and tools.

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