Our Courses

Working Smart with Outlook Mac In-house course only.

Who should attend

Workgroups and teams, including managers, technical and sales professionals, supervisors, administrators and project leaders who currently use Outlook Mac and are not optimizing this powerful software.


1 Day facilitator led session using Outlook Mac

Coaching session to reinforce learning.

Tools Provided

  • A Comprehensive Learning Guide


Related Training

Working Smart 365

Working Sm@rt in Meetings

Priority Planning


Take control of your inbox and workload

The Priority Management WorkingSm@rt® using Outlook Mac Workshop is an essential management skills program and has been designed to provide you with the knowledge, skills and competencies to effectively use Outlook Mac as your primary organizational system.

This course will help enhance personal and team productivity and performance, while giving you more control over activities and information. By providing immediate access to key business information you will improve your decisionmaking.

Receive practical hands-on skills instruction to help you absorb proven techniques for a total time-management solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Outlook Mac.

You will become more balanced and reduce stress when you put these essential skills into practice.

This course will help you:

  • Focus consistently on priorities
  • Gain control over high volume email and tasks
  • Improve your communications
  • Manage your time, tasks, and activities
  • Use Outlook Mac with a ‘business planning’ approach

Take the online WorkingSm@rt® Productivity Challenge and see for yourself how well you are managing your workload.

Talk to a local training expert near you to review your specific requirements.

Unit 1 The Productivity Process

In this first unit we will describe what is meant by priority and workload management. You will learn about the Invisible Assembly Line and importance of the Productivity Formula. We will create a Campaign for WorkingSm@rt and look at how Outlook Mac can help turn our intentions into actions.

Unit 2 The Outlook Mac Business Solution

You will gain a deeper understanding of what’s available in the Outlook Mac “toolbox” and configure the main components to enable you to work smart.  In the office or on the move, we will show you how to consolidate personal, team, corporate and external information.

Unit 3 The Digital Deluge

We will show you how to manage your emails. You will cover topics in managing emails you can’t act on immediately, learn how to filter low priority emails.  We will show you effective ways to file your email and stay with your priorities regardless of the volume of email traffic.

Unit 4 Managing Commitments

You will learn the importance of the Outlook Mac Calendar and how to avoid becoming a victim of “planning fallacy”. The exercises will help you become a more proficient time manager and begin the process of regaining control over your life and demanding schedule.

Unit 5 Managing Communication

You will learn the Priority communicating process and how to apply it with Outlook Mac tools. You will practice planning conversations, responding to people, delegating actions and following up on commitments. We will demonstrate that by applying the communication process, it is possible to have total recall! You will also learn best practice influencing and voicemail behaviors.

Unit 6 Managing Activities

We will show you how to become a master at Date Activation. You will learn how to stay on top of important and urgent activities, and how to solve the “decision dilemma” when managing a myriad of activities.

Unit 7 Priority Planning

You will discover how the planning process works for you. The planning cycle will help you become more strategic in your daily choices.

Unit 8 TeamTools

You will expand your understanding of how teams work and create a Communications Charter for your team/organization.

Unit 9 Eliminating Desk Stress

In this unit we will demonstrate how to manage the digital desktop as well as control the clutter on your hardtop too. You will learn important techniques to control both silent and noisy interruptions. You will set up files to help you retrieve sent mail.

Unit 10 Putting Outlook Mac to Work

Summarizes all the key ideas and provides you with a recipe for learning transfer. You will review the Quick Guide and Outlook Mac Configuration so that you can deploy the new techniques learned today as soon as you return to the job.

In-house course only.