Our Courses

Working Smart with Microsot Outlook

Who should attend

Workgroups and teams including managers, technical and sales professionals, supervisors, administrators and project leaders who currently use Microsoft Outlook, and are not optimizing this powerful software for ideal Time Management.


1 Day facilitator led session using Microsoft Outlook

Coaching session to reinforce learning.

Customised options for in house training available

Tools Provided

  • A Comprehensive Learning Guide


Related Training

Working Smart 365

Working Sm@rt in Meetings

Priority Planning


Take control of your inbox and workload through Microsoft Outlook

The Priority Management Working Sm@rt ® using Microsoft Outlook workshop is the ideal Time Management training course and has been developed to empower you to take control of your work using Microsoft Outlook. Priority Management teaches you how to change behaviours and optimize the use of technology to take control of your time, productivity, collaboration and work results through effective Time Management.

Receive practical hands on skills instruction to help you absorb proven techniques for a total Time Management solution.

You will become more balanced and reduce stress when you put these essential skills into practice.

This course will help you:

  • Create a consistent focus on priorities
  • Gain control of your inbox and email
  • Improve your communications
  • Manage your time, tasks and activities
  • Use Microsoft Outlook with a “business planning” approach

Take the online WorkingSm@rt® Productivity Challenge and see for yourself how well you are managing your workload

Talk to a local training expert near you to review your specific requirements.

Unit 1 Being Productive

This unit will introduce you to the key elements to help you refine your organisational toolkit with an increased understanding of working on those areas that add greatest value and the need to prioritise. With this Productivity platform in place, you will be in a better position to recognise and manage distractions and interruptions improving your Time Management.

Unit 2 Setting Yourself Up to Work Smart

You will gain a deeper understanding of what’s available in the Micrsoft Outlook “toolbox” and set up the main components to enable you to work smart with enhanced focus. Learn how to increase your Productivity, eliminate unhelpful habits and improve your Time Management.

Unit 3 Manage Your Emails Effectively

We will show you how to take control of your emails through Microsoft Outlook. You will learn ways to manage emails you can’t act on immediately and learn how to deal with low priority emails for improved Productivity. We will show you effective ways to file and find your mail and stay with your priorities regardless of the volume of email traffic.

Unit 4 Managing Commitments to Enable a Sense of Achievement

You will learn the importance of the Microsoft Outlook Calendar and how to avoid becoming a victim of “planning fallacy”. The exercises will help you become a more proficient in Time Management and begin the process that ensures a sense of achievement.

Unit 5 Achieve Better Results Through Effective Communication & Delegation

Learn how to plan, capture and follow up effectively on important communications and delegations.

Unit 6 Priority Planning For Results

You will discover how the planning process works for you. The planning cycle will help you become more strategic in your daily choices. Through consistent on time delivery you will be able to have a greater sense of accomplishment individually and as a team member.