• Virtual
  • September 10, 2024 - September 11, 2024
  • 9:00 AMto12:30 PM (Everyday)

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Working Smart with Microsoft Outlook (Virtual)


Tue, 10 September, 2024 to Wed, 11 September, 2024
September 10, 2024


Working Smart with Microsoft Outlook (Virtual)


Tue, 10 September, 2024 to Wed, 11 September, 2024
September 10, 2024


Duration:  3.5 hours each day for 2 days

Work smarter, not harder. Get organised, take control of your days and your workload with our most popular course, WorkingSm@rt® using Microsoft Outlook.

Learn how to integrate planning, communications, tasks and activities, and how to apply the Working Smart method that can give you an extra hour, every day.


On completion of this course, you should be able to:

  • Establish a daily plan for achieving goals
  • Focus on areas of greatest return
  • Gain control of your inbox and email
  • Improve communications
  • Manage your time, tasks and activities
  • Use Microsoft Outlook with a ‘business planning’ approach

Unit 1 – Being productive
  • The key elements needed to help you refine your organisational toolkit
  • Identifying the areas of work that add greatest value
  • Understanding prioritisation

With this ‘productivity platform’ in place, you’ll be in a better position to recognise and manage distractions and interruptions, thereby improving your time management.

Unit 2 – Setting yourself up to work smart
  • Exploring the full power of the Microsoft Outlook ‘toolbox’
  • Setting up the components that will see you working smarter, with more focus
  • Increasing productivity and eliminating unhelpful habits
Unit 3 – Manage your email effectively
  • Taking control of your emails through Microsoft Outlook
  • Managing and prioritising emails for improved productivity
  • Filing and finding your mail
  • Sticking to your priorities regardless of the volume of email traffic
Unit 4 – Managing commitments to enable a sense of achievement
  • The importance of the Microsoft Outlook Calendar
  • How to avoid becoming a victim of “planning fallacy”
  • A sense of achievement is possible
Unit 5 – Better results via effective communication and delegation
  • Learning how to plan, capture and follow up effectively on important communications and delegations.
Unit 6 – Priority Planning for Results
  • Discovering how the planning process works for you
  • Becoming more strategic in your daily choices
  • Developing consistency – and a sense of accomplishment

This course is designed for anyone who currently uses Microsoft Outlook, but needs to learn how to do so more effectively – from executive assistants to managers, directors and CEOs.

Phase 1: Via WebEx held over 2 days
Phase 2: Coaching session held 6-8 weeks after workshop via phone/virtual
PC/Laptop with full version of Outlook installed
2 screens will help but not compulsory
Set up in a quiet environment
Please provide:
Delivery address for your Learning Guide as soon as possible
This workshop is not suitable for Mac Users.  Should you have a Microsoft Office for Mac training requirement, please contact us for assistance.

Comprehensive Learning Guide and Resource Manual