Magic Ways of Having Difficult Conversations
Master difficult conversations and cultivate respect, build assertiveness, and communicate with clarity and confidence.
















Magic Ways of Having Difficult Conversations
In the workplace, a difficult conversation is one in which you must manage emotions and information in a sensitive way to deal with a workplace issue. A difficult conversation may involve topics you don’t want to talk about, situations where you’re not sure what to say, conflicting opinions, circumstances where the outcome is uncertain or discussions which make you feel uncomfortable.
However, having these conversations need not be as difficult as we think. By employing the concept of radical candour, you can build the skills and confidence you need to have these conversations respectfully and effectively.
Outcomes
At the end of this course the participants should be able to:
- Explain the importance of speaking with respect
- Examine your personal behavioural and communication preferences
- Adapt your communication style to suit your audience and speak more assertively
- Employ techniques to help build your assertiveness over time
What to expect
This course provides an engaging mix of interactive activities, self-assessments, and practical techniques that empower you to handle workplace challenges with greater ease. Expect lively discussions, real-world scenarios, and tools you can immediately apply to your professional interactions.
We also focus on building your confidence to face conversations you might have avoided in the past, enabling you to foster healthier, more productive workplace relationships.
Who is this Magic Ways of Having Difficult Conversations Course for?
This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.
How will this Magic Ways of Having Difficult Conversations course help me?
This course equips you with the tools to:
- Approach sensitive topics with clarity and respect
- Build stronger, more transparent workplace relationships
- Address conflicts and misunderstandings proactively
- Cultivate a reputation for being both empathetic and assertive
- Improve your overall communication skills, positively impacting your personal and professional growth

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Learn more about Magic Ways of having Difficult Conversations course
Overview
Audience
Format
What's Included
What Makes Conversations Difficult?
Identify the kinds of conversations you may need to have in your organisation and examine the aspects that can make those conversations difficult. Identifying what makes conversations is the first step towards making them easier.
Recognising When To Have Difficult Conversations
Ignoring difficult conversations is usually worse than the discomfort of having them. While you may avoid temporary discomfort, you are usually creating a longer-term problem. Look at why fear can inhibit your ability to be assertive and prompt us to avoid those conversations.
Assess Your Assertiveness
Complete a self-assessment to determine where you see yourself on a scale from passive to assertive to aggressive. Once you identify your strengths and development areas you can start to build your assertive capability.
Positive Intents That Can Have Difficult Outcomes
One of the biggest challenges with difficult conversations is we all have different perspectives. Going into a conversation without understanding the other person’s perspective can often have disastrous consequences. Look at ways to identify the other person’s perspective and use that to show empathy.
Embracing Radical Candour
Breakdown of radical candour to have difficult conversations. The notion that if you care personally but still challenge directly you can have conversations that address issues in a way that is respectful and positive.
Ways To Roll Out Radical Candour
Look at six different techniques for utilising radical candour in your conversations. Begin to develop strategies to personalise these techniques and make them work for you.
This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.
- This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
- Comprehensive Training Materials
- Interactive Sessions
- Expert Guidance
- Practical Exercises
- Certificate of Completion
Dont have your own laptop?
We have modern HP laptops available for hire!
HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)
- Rental cost to client $95+GST per laptop + transport
- Running Windows 11
- Running Office 365
- Word
- Excel
- PowerPoint
- Outlook
- OneNote
- Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here
Submit an Enquiry

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