Managing Difficult Customer Conversations and Behaviours

"It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work."

"Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation."

"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"

"The workshop was great and very helpful. Simply explained, useful information and good tools! I will use the skills i have further developed and use the tools provided to my benefit!"

"Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!"

"I thought it was great! Probably one of the best trainings we’ve had at our face-to-face."

"They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone."

"I was hesitant on how much I could learn on an 8 hour outlook course but the course exceeded my expectations and I was surprised by how much I took away from the course."

"Fantastic training, while I'm fully capable with using google, ive never known all the ins and outs and features designed to make you more productive. Very illuminating"

"Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much."

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

"Great, clear delivery from facilitator, easy to understand, kept my interest and focus throughout the course."

"Brendan was awesome, I liked the way he made the training engaging and interactive although it was virtual. One of the very few virtual trainings I have enjoyed"

"The course and facilitator were great and therefore was served well. I learnt so many new things. Our facilitator was a great teacher. Very knowledgeable, spoke at a good pace."

"Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook."