Coaching in the Workplace

Foster constant improvement with workplace coaching skills

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What will I learn?
Who is this course for?
What to expect?

Priority Coaching

Coaching in the workplace is a great way to release the potential in your colleagues. Training gets your people to a certain level, but it’s your workplace coaching skills that will keep them developing and improving.

The Priority Coaching Workshop will help you release the potential talent and skill of your people. Training can get them to a certain level – but it is your coaching that will keep them developing and continually improving their performance. To become a business coach, one has to understand that coaching is not instructing, telling or prescribing your business skills, coaching is a process of self-awareness initiated by the coach who can instruct in a more focused way. It is especially important that teams are working effectively and coaching teams in the workplace is a great way for a coach to see the team in action to understand the group dynamics and identify areas for improvement. As it takes place on-the-job, the learner is centered and for the most part the learner takes responsibility. As a coach, you will find that you will benefit as well! The individual performs better, relationships and communications improve, the working environment is less stressful, and individuals become more responsible for their own performance.

Executives need to lead their teams through today’s challenging times. The Priority Management Executive coaching courses are a great way to start.

Outcomes – Immediate Benefits: the effective coach can

  • Confidently undertake individual and team coaching
  • Ensure the learner is responsible for the process and self-assessing
  • Set expectations for continuous improvement
  • Spread responsibility for performance to the individual
  • Enjoy the impact of the individual’s greater sense of achievement
  • Improve the coaching experience each time

Who is this Priority Coaching Course for?

Any manager, strategic coach, supervisor, or team leader responsible for one-on-one coaching of staff

What to expect from this Priority Coaching Course?

  • Apply your existing communication, planning and leadership skills
  • Review learning and Expectation Theory, and improve your coaching style
  • Learn the Priority C.O.A.C.H. model
  • Employ the Process Steps using skills practice
  • Activate continuous Improvement needs of the individual
  • Employ Coaching, Planning, and Assessment tools

Upcoming Leadership & Communication Course Dates

Choose from the dates below to secure your enrolment in one of our upcoming classes

Influential Communicator

June 3, 2024 - June 4, 2024
09:30 AM to 12:30 PM (Everyday)
$745 (EX GST)
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“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"Mario is so engaging and charismatic. He’s professional, he manages to even bring the most challenging participants around."

-Julia RT Health Fund

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Mario & Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Mario's presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again and I really hope you have a lovely holiday!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Priority Coaching




What's Included

Unit 1 Definition of Coaching

We discuss what coaching is, and what it is not. We distinguish between training, coaching and mentoring. We introduce the Coaching Model, a 5 Stage 13 Step Process that ensures your coaching is based on a clear plan and agreed objectives for you and your learner.

Unit 2 – Stage 1: Competence Review

The first stage of any coaching is to jointly agree on the learner’s current skills and how they use these on-the-job. You will use two customized documents – a Learner’s Review, and a Coach’s Review Log. These are used at the Coaching Review meeting. You will work on both generic and your own coaching review during this stage. You will also start the formal Coaching Plan, which gets the learner to agree with you their priority improvement areas, and decide objectives, specific actions, and hands-on opportunities for coaching. We include for discussion in this unit two ‘theories’ – Skill development, and Learning styles – and how these impact on your coaching.

Unit 3 – Stage 2: Opportunity Creation

This unit explores how hands-on opportunities are created, and discusses the responsibilities of the coach to delegate authority, scope and empower the learner. The benefits of pre- briefing and practice are examined. A further ‘theory application’ is introduced – Expectations and motivation.

Unit 4 – Stage 3: Action Event

You will find there are two different but potentially equally effective ways for the ‘action event’ to be assessed. The first is for you to observe the event, the second is for the learner to self-assess. Both have unique advantages – it is your skills as coach after the event that will ensure the performance improvement is achieved.

Unit 5 – Stage 4: Consolidate Learning

This unit starts with a further ‘theory application’ – Coaching Styles. You will then consider your responsibilities to ensure the learning was correctly self assessed, how to build on the learner’s self-assessment, and jointly agree on adjustments before the next opportunity/action. You continue to use the support documents that you and the learner use to manage the coaching process.

Unit 6 – Stage 5: Habituate Process

This unit outlines the steps the coach and the learner need to take to evaluate progress, and identify and plan the next steps. Coaching is a continuous performance improvement process. The unit ends with a ‘bringing it all together’ exercise, incorporating a checklist for your ongoing reference.

Unit 7 – Coaching Implementation

The final unit considers coaching from a management viewpoint – the benefits of coaching for the organization, coach and learner; the opportunities available for coaching; and the obstacles or challenges manager’s raise about coaching (mostly myths!). We provide a simple planning format, and encourage you to prepare a personal plan to either initiate a coaching process into your team, or make incremental improvements to the coaching you are already doing. Copies of all the documents we use during the workshop are provided for you to use back on-the job, and we are happy to discuss your ongoing copying requirements.

Any manager, strategic coach, supervisor, or team leader responsible for one-on-one coaching of staff.

  • 1-day session, including self-score assessment, influencing sessions, and development of an individual action plan.
  • Learning Guide, coaching plan, learning and review logs
  • Enrollment in our monthly LearningLink newsletter training to optimum levels by providing the necessary motivational environment, expectation, and support.

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

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Priority Management is a Recognised Training Organisation (RTO number: 90911) and issues nationally recognised qualifications and statements of attainment.

BSB51415 Diploma of Project Management
BSB41515 Certificate IV in Project Management Practice
10552NAT Certificate III in Project Administration

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We have been 40 years in Business and with over 2.2 Million participants and a lifetime membership, we are super proud of Priority Management.

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