Supervision and People Management
Enhance leadership skills by learning to manage people, set goals, and have confident conversations.
















Supervision and People Management
Managing and supervising people effectively is all part of becoming a great leader. Our supervision and people management training has been developed to assist businesses to improve their ‘bench strength’ of leaders, by helping individuals realise the requirements of their role and giving them insight into the necessary leadership competencies. The program works across three targeted areas and culminates in building a personal development plan to put it all into action.
Outcomes
At the end of this course the participants should be able to:
- Identify your current leadership strengths and development opportunities
- Explain the critical role of emotional intelligence in leadership
- Develop effective relationships with direct reports, peers and managers
- Set targets, plans and goals for direct reports
- Prepare for, and carry out difficult conversations with confidence
- Determine the different requirements and motivators of individual team members
- Develop an action plan to build your leadership skills
What to expect
This course is designed to help you develop the skills and insights needed to become an effective leader and people manager. You’ll explore key leadership competencies, from emotional intelligence and communication to conflict resolution and feedback delivery. Through practical exercises and discussions, you’ll learn how to adapt your leadership style to different situations, build strong relationships, and effectively manage a diverse team. The program culminates in the creation of a personal development plan, ensuring you leave with clear, actionable strategies to enhance your leadership impact.
Who is this Supervision and People Management course for?
This course is ideal for new and emerging leaders, supervisors, and managers who want to develop their leadership skills and effectively manage people. It is also suitable for experienced leaders seeking to refine their approaches and address common challenges in managing teams.
How will this Supervision and People Management course help me?
By completing this course, you will:
- Gain insights into your leadership style and areas for growth
- Develop the skills to build effective, trusting relationships with your team and colleagues
- Learn to handle tough conversations and manage conflict productively
- Build a more cohesive and motivated team by addressing individual needs and generational differences
- Increase your effectiveness as a leader through improved emotional intelligence and communication strategies
- Create a roadmap for continued growth and success in your leadership journey
"Fantastic training, while I'm fully capable with using google, ive never known all the ins and outs and features designed to make you more productive. Very illuminating"

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."
"Brilliant presenter, kept the session engaging. Very knowledgeable without overloading"

"They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone."

"The course and facilitator were great and therefore was served well. I learnt so many new things. Our facilitator was a great teacher. Very knowledgeable, spoke at a good pace."

"I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit."

"Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life."

"Nicky was very knowledgeable and made sure everyone was comfortable with before going on to the next stage. Nicky’s interaction with us was amazing as she explained things well and nothing was a problem for her if someone needed help."

"Brendan was awesome, I liked the way he made the training engaging and interactive although it was virtual. One of the very few virtual trainings I have enjoyed"

"The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging."

"Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook."

"A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt."

"I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation."
"I was hesitant on how much I could learn on an 8 hour outlook course but the course exceeded my expectations and I was surprised by how much I took away from the course."

"I thought it was great! Probably one of the best trainings we’ve had at our face-to-face."

Learn more about Supervision and People Management course
Overview
Audience
Format
What's Included
Feedback And Tough Conversations
How constructive feedback and coaching go hand in hand to enhance the drive for improvement.
Conflict Management
Experiencing conflict is not pleasant but it can produce positive results, depending on how you deal with it. There is such a thing as positive conflict.
Leadership Styles
Leadership style is a not a function of your personality. It should be a strategic choice based on what suits a particular situation.
Look at the six key leadership styles you will need to use and when they are most effective.
Developing Relationships
Understand how to develop trusting and trustworthy behaviours to build team effectiveness.
Building Your Own Personal Development Plan
Take responsibility for your own development and improve the triad of knowledge, skills and attitude on your way to becoming a great leader.
Emotional Intelligence Framework
There is a difference between emotional intelligence (also called EI or emotional quotient) and intelligence quotient (IQ). It’s important to understand how emotional intelligence leads to better working relationships and increased productivity.
Communication
The way you communicate makes all the difference in terms of the results you achieve. Learn how to adapt your personal communication style to suit others and improve overall communication.
Leadership Power
Understanding the seven distinct bases of power and determine the best way to utilise these in different situations.
The Generational Mix
In general, different generations have different needs. Learn how to work with those from different generations.
Myths Of Management
Examine the long held myths of management at look at what modern leadership practices are really about.
This course is ideal for new and emerging leaders, supervisors, and managers who want to develop their leadership skills and effectively manage people. It is also suitable for experienced leaders seeking to refine their approaches and address common challenges in managing teams.
- This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
- Comprehensive Training Materials
- Interactive Sessions
- Expert Guidance
- Leadership Frameworks
- Practical Exercises
- Certificate of Completion
Dont have your own laptop?
We have modern HP laptops available for hire!
HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)
- Rental cost to client $95+GST per laptop + transport
- Running Windows 11
- Running Office 365
- Word
- Excel
- PowerPoint
- Outlook
- OneNote
- Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here
Submit an Enquiry

Priority Management is a Recognised Training Organisation (RTO number: 90911) and issues nationally recognised qualifications and statements of attainment.
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