Our Courses

Print In-house course only.

Who should attend

Individuals, teams & organisations whose performance is measured by their ability to manage multiple tasks and priorities, follow up on commitments, communicate and delegate effectively, and use an organized planning process.

Format 5 – 6 hour workshop where participants create a plan for key business objectives. Optional coaching session to reinforce learning. Tools Provided

  • A Comprehensive Learning Guide
  • Resource Manual


Related Training Working Sm@rt in Meetings


Identify and focus on your goals and objectives. Make the difference and manage your activities for maximum results 365 days a year.

Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time.

Identify and focus on the goals and objectives that make the difference and learn to manage your activities for maximum results, acquiring the tools you need to make things happen.

You’ll be introduced to the concept of Working Sm@rt and you will learn about the three distinct phases of work. You will gain an understanding of the Working Sm@rt 365 model and choose a single source “Tech Tool” to stay organised.

The course will help you and your teams become more effective and improve performance while giving you more control over your activities and information. By simply consolidating key business information, you will improve decision-making and planning skills.

This course will help you

  • Consistently focus on priorities – turn intentions into actions
  • Overcome barriers to achievement
  • Commit to values and goals
  • Manage time, tasks, and activites
  • Boost productivity
  • Reduce stress and improve work-life balance

Take the online WorkingSm@rt® Productivity Challenge and see for yourself how well you are managing your workload. Talk to a local training expert near you to review your specific requirements.

Unit 1 Defining your Work/Life roles and Priorities

By clarifying and determining the many roles you have at work and home you will learn how to make better choices about how you spend your time. You’ll learn about consequences and the importance of them in changing behaviour. Learn how to avoid the “Busy-ness” trap and spend more time on the “important”.

Unit 2 Establishing SMART Goals and Objectives

Start this unit by understanding the Priority Workflow Model, before setting best practice goals and objectives for the year, the month and the week. You’ll learn about external and internal barriers to success and how to overcome them. You will also learn about how productivity follows a time tested formula and discover the 4D method of making smart choices. You’ll learn to transfer your actions to your chosen TechTool.

Unit 3 Planning and Managing Your Activities

You’ll learn to get rid of your “surrender behaviours” that gives control to others. You’ll explore the difference between operational and project work and learn how to use your calendar as a principle place to plan and organize. You will learn the best practices for daily planning and put them to work for tomorrow.

Unit 4 Acting on Your Plans

You will be aware of the 80/20 rule or Pareto Principle as you prioritise and organize your tasks to create focus and flexibility. You will develop the skills and knowledge of how to apply the best practices to work on your chosen technology platform, as well as learn how to prioritise your tasks & activities

Unit 5 Delivering and Communicating Outcomes and Results

In this unit you will learn how to plan and manage all communications. You will hone your email/texting skills and learn best practice storage and retrieval skills. Also learn how to effectively delegate work and the best use of voicemail.

Unit 6 Commitment to Action

In this final unit you will make a commitment to develop your “self-leadership” skills. You will recognise some common pitfalls in making change and take decisive actions to overcome them.

In-house course only.