Work smarter, not harder. Get organised, take control of your days and your workload with our most popular time management course, WorkingSm@rt® with Microsoft Outlook.

Learn how to integrate planning, communications, tasks and activities, and how to apply the Working Smart method that can give you an extra hour, every day.


On completion of this course, you should be able to:

  • Establish a daily plan for achieving goals
  • Focus on areas of greatest return
  • Gain control of your inbox and email
  • Improve communications
  • Manage your time, tasks and activities
  • Use Microsoft Outlook with a ‘business planning’ approach

Unit 1 Being Productive

This unit will introduce you to the challenges arising from the modern workplace expectations placed upon knowledge workers. You will also learn about the fundamental principles of productivity. With that context in mind, you will be in a better position to focus on the tasks with the greatest return on your investment of time.

With this ‘productivity platform’ in place, you’ll be in a better position to recognise and manage distractions and interruptions, thereby improving your time management.

Unit 2 Setting Yourself Up to Work Sm@rt

You will gain a deeper understanding of what’s available in the Outlook “toolbox” and set up the main components to enable you to work smart with enhanced focus. Learn how to increase your productivity and eliminate unhelpful habits.

Unit 3 Managing Your Workload With Tasks

You will learn how to capture and plan the execution of your flexible pieces of work. You will also learn how Outlook can help you keep track of work you have asked others to do.

Unit 4 Managing Your Email Effectively

We will show you how to better manage your email. You will learn how to extract the work from your Inbox and quickly file emails you need to retain. You will discover that you can work from a near empty Inbox.

Unit 5 Managing Your Time Commitments

You will learn the importance of the Outlook Calendar and how to avoid becoming a victim of the “planning fallacy”. You will become a more

proficient manager of your time and a better daily planner.

Unit 6 Managing Your Communications

You will learn how to plan, capture and follow up on time, every time.

Unit 7 Planning For Results

You will discover how the planning cycle will help you become more strategic in your daily choices.

This course is designed for anyone who currently uses Microsoft Outlook, but needs to learn how to do so more effectively – from executive assistants to managers, directors and CEOs.

  • 2 x 3.5 hour web-based
  • Follow up Coaching Session to reinforce learning
  • Participants must have their own computer/laptops with a full version of MS Outlook
This workshop is not suitable for Mac Users.  Should you have a Microsoft Office for Mac training requirement, please contact us for assistance.

  • Comprehensive Virtual Learning Guide
  • Virtual/Phone one-on-one coaching session to embed the learning and behavioural change
  • Free lifetime phone support on Microsoft Outlook functionality
  • Complimentary attendance for Priority Graduates at one of our Working Sm@rt with Outlook public programs